Privacy Policy

Effective Date: July 10, 2025

Kasthamandap Hotel Management System (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This privacy policy outlines how we collect, use, and safeguard the data you provide when using our hotel management system.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, address, national ID/passport details.
Booking Details: Room preferences, check-in/check-out dates, special requests.
Payment Information: Billing address, payment method (Note: we do not store credit card numbers).
System Logs: Login timestamps, IP address, browser/device type, and activity logs for security and audit purposes.

2. How We Use Your Information

Your information is used to:

Manage room bookings and guest check-ins/check-outs.
Communicate with you about your reservation or stay.
Provide customer support and improve service quality.
Comply with legal and regulatory requirements.

3. Data Protection and Security

We implement industry-standard security measures to protect your data, including:

Secure server connections (SSL/TLS encryption).
Password-protected access for staff and admins.
Access controls and role-based data restrictions.

4. Sharing of Information

We do not sell or rent your personal information. Your data may be shared only with:

Authorized hotel staff and management.
Government authorities if required by law.
Trusted third-party service providers (e.g., payment gateways), only as necessary and under confidentiality agreements.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes stated above or as required by law.

6. Your Rights

You have the right to:

Request access to or correction of your data.
Withdraw consent (where applicable).
Request deletion of your data, subject to legal requirements.

7. Cookies and Analytics

We may use cookies and analytics tools to enhance system usability and performance. These tools help us understand system usage patterns but do not collect personally identifiable data.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

Kasthamandap Hotel
Email: info@kasthamandaphotel.com
Phone: +977-1-XXXXXXX
Address: Kathmandu, Nepal